Cookies Policy

This Cookies Policy explains how Hellspin Casino may use cookies and similar technologies when you visit or use our website. It outlines the types of cookies that may be used, why they are helpful, how third parties may be involved and the choices available to you. This policy should be read together with our Privacy Policy and other website terms.

Hellspin Casino operates under licences issued by the Kahnawake Gaming Commission (reference 01031) and the Curaçao Gaming Authority, with high-level encryption protecting personal and financial data across all transactions.

About cookies

Cookies are small text files or similar data files that a website can place on your computer, mobile phone, tablet or other device. They allow a website to recognise a device, remember selected information and support certain functions during a visit or between visits. Cookies do not normally contain information that directly identifies you by name, although information connected with a cookie may sometimes be associated with an account or other information we hold.

Hellspin Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, scripts, software development kits, local storage and device or browser identifiers. For simplicity, this policy uses the word cookies to refer to cookies and these similar technologies.

Cookies can be set by the website you are visiting, which are sometimes called first-party cookies, or by another service operating on the website, which are sometimes called third-party cookies. The duration of a cookie can vary. A session cookie is generally removed when you close your browser, while a persistent cookie may remain on your device for a set period or until you delete it.

The cookies used on a particular page may depend on the features available, your device, your browser, your location, your account status and the choices you make. We may review and update the cookies and similar technologies used on the website from time to time.

Why cookies are used

To help the website load, operate and remain secure.
To remember information such as language, region, display or consent preferences.
To maintain a session and support account-related functions where these are available.
To understand how visitors use the website and identify areas that may be improved.
To monitor performance, detect errors and test changes to website features.
To support communications, advertising or content that may be relevant to a visitor, where permitted and where the relevant choices have been made.

Types of cookies we may use

Strictly necessary cookies

These cookies are important for the basic operation, security and stability of the website. They may support navigation, page delivery, fraud prevention, access controls, session management and other functions that you request. Without these cookies, some parts of the website may not work properly. Because they are necessary for services you ask to use, they may not be available for complete opt-out through the website settings.

Functional and preference cookies

Functional cookies help remember choices you make and can make a return visit more convenient. For example, they may remember a preferred language, region, display option or consent decision. If these cookies are disabled, the website may still be available, but some preferences may need to be selected again or certain features may be less convenient.

Analytics and performance cookies

Analytics cookies help us understand how visitors interact with the website. They may collect information such as the pages visited, the links used, the time spent on a page, the device or browser type and whether an error occurred. This information is generally used in an aggregated or pseudonymised form to measure performance, improve navigation and make the website more useful.

Security and risk-management technologies

Cookies and related technologies may be used to protect the website, accounts and users from suspicious activity, automated abuse, unauthorised access and other security risks. These technologies can help recognise unusual activity, maintain the integrity of forms and support checks designed to protect the service. Some security functions may be essential and cannot be switched off while using particular features.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements or show content that is more relevant to your interests. These cookies may be placed by us or by advertising and measurement partners. They may record information about browsing activity across websites or services, subject to the partner's own privacy information and your available choices. We do not treat marketing cookies as necessary for basic access to the website.

Third-party services and information

Some website functions may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies on our behalf, or may collect information under their own terms. Examples can include providers supporting website hosting, security, analytics, customer support, content delivery, payment-related journeys, identity or risk checks, and campaign measurement. The services present may change as the website develops.

A third party may receive information such as an online identifier, device details, browser information, approximate location, pages viewed, events completed or technical information about a visit. The information collected depends on the service and how it is configured. We take reasonable steps to select services that are appropriate for their intended purpose, but third parties may process information under their own privacy policies.

Links to external websites, applications or social media services may be available from the website. Those services are not controlled by this Cookies Policy. If you follow an external link or use an embedded feature, the relevant third party may use its own cookies and collect information according to its own notices. You should review those notices before providing information or continuing to use an external service.

Cookie information may be processed in Australia or another country where we or a service provider operate. Where personal information is involved, handling may be subject to applicable privacy obligations and the arrangements described in our Privacy Policy. We do not use this policy to promise that every cookie is available in every location or on every device.

Information security and retention

We use reasonable administrative, technical and organisational measures intended to protect information collected through the website. No online transmission or storage method can be guaranteed to be completely secure. Cookie information is kept for different periods depending on its purpose, the technology involved, security requirements and any legal or operational need. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Cookies do not give us access to files on your device, and they cannot generally run programs. However, information collected through cookies may be combined with other information where this is reasonably necessary for website operation, security, account administration, compliance, service improvement or other purposes described in our Privacy Policy.

Your choices and managing cookies

When available, our cookie banner or preference tool allows you to review and manage categories of cookies that are not strictly necessary. You can accept, reject or adjust optional cookies using the controls provided. Your choices may be stored in a cookie so that the website can remember them. If you clear your cookies, change browsers or use another device, you may need to make your selection again.

You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive a warning before a cookie is stored or restrict cookies to particular websites. Instructions vary between browsers and devices, so you should consult the help or support information for the browser you use.

You may be able to control certain interest-based advertising options through tools provided by advertising networks, mobile operating systems or other online services. These controls are separate from the Hellspin Casino website and may not apply to all advertising or all devices. Opting out of personalised advertising does not necessarily mean that you will see no advertising; it may mean that advertisements are less tailored to your interests.

If you block or delete all cookies, some website functions may not operate correctly. You may be signed out, lose saved preferences, experience slower navigation or be unable to use features that require a secure session. Blocking optional cookies should not normally prevent access to basic pages, but the effect can vary according to your device and the website feature involved.

Privacy and responsible use

Cookies are only one part of how information may be collected and used. Our Privacy Policy explains how we may handle personal information, including information connected with accounts, transactions, verification, security, customer support and website use. If you choose to use gambling services, you should also read the relevant terms, responsible gambling information and any notices shown during the account or transaction process.

Online gambling should be treated as entertainment and not as a way to make money or recover losses. Use the controls and information made available on the website to help manage your activity, and do not gamble if you are under the applicable legal age or if gambling is not lawful for you. Cookie preferences do not change account, identity, age, location, security or responsible gambling checks that may apply to a service.

Changes to this policy

We may change this Cookies Policy when our website, technology, service providers, legal obligations or operating practices change. The updated version will be published on this page with a revised effective date where appropriate. Changes will apply from the time they are posted unless a different commencement date is stated. We encourage you to review this page periodically so that you understand how cookies may be used.

Questions and requests

If you have a question about this policy, your cookie choices or the handling of personal information, you can contact us through the customer support or privacy channels made available on the Hellspin Casino website. We may need to verify your request before providing information or changing certain settings. Further information about privacy rights, complaints and available review processes is set out in our Privacy Policy.